Frequently asked questions

Frequently asked questions

The Cold War Museum REGAN Vest

Tickets

Can I buy a ticket when I arrive at the museum?
No, unfortunately not. The bunker facility has limited capacity, and it is not possible to let everyone in. You must therefore book your ticket online before your visit. Book your ticket here.

Accessibility and conditions for children and people with handicap
The visitors centre with its café, shop and exhibition has good conditions for people with walking impairment, and has a handicap toilet.
However, the bunker facility has many stairs and narrow corridors and is therefore not accessible to wheelchair or walking frame users or to assistance dogs. The tour is 2 km long and 1.5 hours, and it is not possible to stop for a rest during the tour. For safety reasons, all visitors must be able to complete the entire tour on their own without aids. Babies in carriers are not allowed. Additionally, children under 12 years old must always be accompanied by a guardian in the facility, with a maximum of one child per guardian. It is not recommended for children under 12 to participate, as the exhibition and topic are geared towards an adult audience.

The master machinist’s house and the paths in the area above the bunker are not accessible to wheelchair or walking frame users.
Assistance dogs are allowed everywhere except inside the bunker facility. 

How do I book a ticket for the companion of a companion card holder?
When you book your ticket online, it is possible to book a free companion ticket.

How do I buy tickets for a tour with more than ten people?
You can only buy ten ordinary tickets per tour. If you wish to buy more tickets, you will need to buy them for different tours.

We are a group or an association who would like to attend a tour together. Is this possible?
There is only space for ten people in one tour group, but it is possible to buy tickets for a number of tours which will enter the bunker at 15-minute intervals. Please note that you buy full tours (group tickets). Contact the ticket office using this form.

Are tickets refundable, or is it possible to the date?
Ordinary tickets are non-refundable and cannot be exchanged for other tickets. See general conditions for tickets bought at the North Jutland Museums here.

How can I pay?
Tickets bought online must be paid by payment card or MobilePay. Large groups, associations etc. may ask to have an invoice forwarded and/or to pay using their EAN-number.

I have lost my ticket – what do I do?
If you have lost your ticket, you may download a new copy from your order confirmation email. If you have changed your email address since you bought your ticket, you may contact the museum at Tel No +45 99 31 74 00 well in advance of your visit. We can then cancel your original ticket and send you another. In this event, you accept that North Jutland Museums may ask you for necessary personal identification information. We cannot guarantee that a new ticket can be forwarded to you. It is your own responsibility to keep you ticket safe until your visit.

Will my guided tour be canceled if there is a “dangerous weather” warning?
We always follow the authorities’ instructions and cancel guided tours if the North Jutland Police advise against any unnecessary travel. In that case, we will contact you as soon as possible.

Before your visit

What does the museum include?
The cold war museum REGAN Vest includes several elements. A ticket to the tour of the bunker also gives you access to the exhibitions in the visitors centre and the master machinist’s house. Walking on the paths in the area above the bunker is free of charge.

When should I arrive?
It is possible to visit the exhibition building and the master machinist’s house both before and after your guided tour in the bunker. However, the tour of the bunker begins at the exact time stated on you ticket, and latecomers will not be accepted. You are therefore advised to arrive well in advance – no later than 15 minutes before the tour starts.

How about parking?
The parking facilities at the Cold War museum REGAN Vest are limited. Therefore, we recommend carpooling and being considerate of other guests to ensure space for everyone. Caravans cannot be brought along.

Can I visit the exhibition in the visitors centre without booking a tour of the bunker?
No, unfortunately it is not possible to visit the exhibition in the visitors centre or the master machinist’s house without buying a ticket for a tour of the bunker.

During the tour

Is it allowed to take photos?
For the sake of maintaining the flow during guided tours, photography is not allowed in the bunker. However, photography is permitted in the exhibition and the machine engineer’s residence.

How long is the tour?
The actual tour of the bunker is approx. 1.5 hours and covers approx. 2 km. We recommend practical footwear and a jacket.

Can I use a toilet during the tour?
No, unfortunately it is not possible to use the toilets inside the bunker. We recommend that you use the toilets in the visitors centre before the tour starts.

Can I bring my walking frame?
The bunker was built in the 1960’s, and there are many stairs and narrow corridors. This means that the access conditions makes it impossible to bring walking frames and similar assistive devices into the bunker.

Accessibility and conditions for people with handicap
The visitors centre with its café, shop and exhibition has good conditions for people with walking impairment, and has a handicap toilet.
The bunker facility has many stairs and narrow corridors and is therefore not accessible to wheelchair or walking frame users or to assistance dogs. The tour is 2 km long and 1.5 hours, and it is not possible to stop for a rest during the tour.
The master machinist’s house and the paths in the area above the bunker are not accessible to wheelchair or walking frame users.
Assistance dogs are allowed everywhere except inside the bunker facility. 

Other questions

Can I buy food in the museum café?
If you wish to eat in the museum café, you must order the food in advance when you buy your ticket. The food served is delivered by an external supplier, not prepared in the café. If you already bought tickets and wish to order food afterwards, you may do so using the link in the confirmation email. Hot and cold drinks and a small selection of cakes and sandwiches are available for sale without pre-ordering.

May I bring my own food and eat it in the museum café?
No, but you are welcome to eat your own food in the garden at the master machinists’ house.